Privacy Policy

Last updated: February 9, 2026

Your privacy is very important to Vokalis. We have prepared this privacy policy to provide you with information about the personal data Vokalis collects through our interactions with you, how we use that data, and for what purposes. When we refer to "personal data", we mean any information relating to an identified or identifiable natural person, not to a company.

Who is responsible for processing your data?

The data controller is Vokalis. Identity: Vokalis AI SL. Email: info@vokalis.ai.

What personal data does Vokalis collect?

We collect the data necessary to provide the AI virtual agent services for which you, or the entity or organization you work or collaborate with, have contracted us or shown interest.

The categories of data we collect include:

1. Identification data, such as email address and username.
2. Authentication data, such as passwords stored securely using hashing.
3. Platform usage data, such as interaction logs, calls, messages, and credit usage.
4. Optional integration data, such as access tokens for Gmail, Google Calendar, Google Sheets, Calendly, and other integrations the user explicitly connects from the platform.

If you use the contact form on our website, the data we collect is limited to the identification and contact data requested there, such as your email address.

If you send us your CV, the data we collect may include academic and professional information, such as education, qualifications, student history, professional experience, and membership in professional bodies or associations, where relevant to recruitment processes.

For what purposes do we process your data?

At Vokalis, we process the data you provide for the following purposes:

1. Purposes related to the contractual relationship between you and Vokalis: to provide AI virtual agent services, including phone call automation, chat, appointment management, CRM integrations, and integrations with other tools. This processing is necessary to maintain those relationships. If you object to the processing of your data, we may be unable to maintain the applicable commercial, contractual, or collaboration relationship.
2. Purposes based on Vokalis's legitimate interest: to comply with applicable legal and tax obligations, such as applicable regulations on anti-money laundering and counter-terrorist financing.
3. Purposes based on your express consent: to contact you to offer our services; to periodically send electronic communications about services, events, and news related to our professional activity, unless you tell us otherwise; and, if you send us your CV, to assess and manage your job application and, where appropriate, carry out the steps necessary for staff selection and hiring for positions matching your profile.

Use of Google services

If you connect Google integrations, such as Gmail, Google Calendar, or Google Sheets, Vokalis will request OAuth permissions only to enable the features you activate in your account, including sending and/or processing emails, synchronizing events, and accessing selected spreadsheets. We do not use this data for advertising, data sales, or commercial profiling.

You may revoke these permissions at any time from your Google account, and you may also request deletion of the integration and associated data by writing to info@vokalis.ai.

Who will receive your data?

Your data will be disclosed only to competent public and judicial authorities, and only when Vokalis is legally required to do so. Certain national and international Vokalis service providers may also access and process your data on behalf of Vokalis as part of their services, such as IT service providers, security companies, and call center providers.

What are your rights when you provide us with your data?

You may exercise your rights of access, portability, rectification, erasure, restriction, objection, and the right not to be subject to a decision based solely on automated processing. You may also withdraw your consent at any time.

The right of access allows you to know and obtain information free of charge about your personal data being processed. The right to portability allows you to request delivery of your data in a structured, commonly used, machine-readable, and interoperable format or, where technically possible, to have us transmit your data directly to another controller. The right to rectification allows you to correct errors, modify inaccurate or incomplete data, and ensure that the information being processed is accurate. The right to erasure allows you to request deletion of processed data, without prejudice to any applicable blocking obligation.

The right to restriction allows you, in certain cases provided by law, to request that your data be blocked and access limited only for the establishment, exercise, or defense of claims, the protection of the rights of another natural or legal person, or reasons of public interest. The right to object allows you to request that your personal data no longer be processed. The right not to be subject to a decision based solely on automated means applies where the decision produces legal effects concerning you or similarly significantly affects you.

To exercise these rights, you may write to Vokalis at info@vokalis.ai and include a copy of your national identity document, passport, or other valid identification document. You also have the right to file a complaint with the Spanish Data Protection Agency. More information is available at www.agpd.es.

How did we obtain your data?

Your data has been provided directly by you.

How long will we keep your data?

The personal data provided will be kept for as long as necessary for the purpose for which it was collected, or for the number of years required to comply with applicable legal obligations.

Is this privacy policy subject to updates?

Yes. We may modify our privacy policy as we add new services and as technology and legislation change. We are committed to ensuring that the latest version of our privacy policy is always available on our website.

If you have any questions about how we process your personal data, please contact us through the channels indicated above.

Contact

If you have questions about this privacy policy or how we process your data, you can write to info@vokalis.ai.